I clicked FORGOT PASSWORD? but haven't received an email
Sometimes, password reset emails can be mistakenly redirected to your junk or spam folder. Please check for an email from shop@vailresorts.com.au with the subject line: Online Store Password Recovery.
If you still haven't received the email, click here to contact the Hotham team for further assistance. To help us locate your account quickly, please include:
- Full name
- Date of birth
- Mobile number
I clicked FORGOT PASSWORD? and saw the error: 'Email Not Found'
This means we do not have an account linked to the email address that you entered. You may have used a different email address when signing up.
We recommend using the Find My Account feature to confirm which email address is associated with your account.